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COVID19 – Safety measures

PROTECTING YOU

PROTECTING US

Guest Obligations:

  • Distancing: Maintain a 2 metre distance from persons not of your party
  • Temperature Checks: We will check everyone’s body temperature using a non contact thermometer on arrival of all guests.
  • Wash/Sanatize: Sanitizer is available through out the property, we kindly ask you to use this.
  • Mask Use: Masks are required while passing through public areas.
  • All our rooms are self-catering and with a shop on- site, guests do not necessarily need to use restaurants 
  • Room service is available for in room dining 
  • Guests can opt to not receive housekeeping and we can prepare fresh linen/towels. 
  • Use of viricidal chemicals certified against COVID-19 used when cleaning rooms and public areas.  
  • Action plan for person who may become infected during their stay include a self-isolation strategy 
  • All staff provided with and trained on the use of personal protection equipment:  Gloves – Disposable gowns – Closed shoes – facial protection  impermeable aprons. 

 

Reception 

  • Safe distancing between front desk and our Guests 
  • Minimal contact with our pre-registration service 
  • Regular cleaning of reception area 
  • Reception staff trained to handle any suspected COVID-19 case 
  • Information from the Health Authority available at reception

 

Public areas and lifts 

  • Frequent sanitization of public bathrooms 
  • Sanitizers available on entry to all outlets and around the property
  • Paper towelsbins & Sanitizer are available in all public bathrooms 
  • Use of viricidal chemicals certified against COVID-19 when cleaning public areas
  • Adequate ventilation systems in all areas where people congregate 
  • Signage advising Guests on the use of lifts 

 

 Outlets, Kitchen and Dining 

  • Proper Distancing of tables As per local guidelines 
  • Masks must be used when getting up from your table
  • Contact surfaces/counters/food preparation surfaces cleaned before and after use 
  • High touch areas cleaned/disinfected hourly 
  • Limited number of persons in each outlet 
  • Assisted Buffet Breakfast. (Our service staff will assist you during breakfast)
  • Outdoor options for dining 
  • Contact tracing for diners 
  • All cooling/heating appliances sanitized 

 

Pools and sun terraces.  

  • Monitoring of pool chlorination frequently 
  • Sunbeds and tables cleaned thoroughly before and after use 
  • Sun beds pre-booked to ensure organized set-up 
  • Social distancing between sun loungers 
  • Masks to be used when going to the bathroom or to your room, not required while lounging/swimming

  

Mini-market 

  • Masks to be worn for in person purchasing 
  • Purchases also available through online/phone orders  
  • Contactless payments 
  • Impervious screens installed 
  • Pick up of orders outside of premises with online ordering
  • Delivery of orders to rooms when ordered via minimarket website

 

Staff 

  • All staff temperaturemonitored daily 
  • Policy on going/staying home if they feel ill 
  • Regular use of sanitizer & protective clothing where appropriate 
  • All Staff trained on new procedures 
COVID19 - Safety measures - Luna Hotel