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New Health and Safety measures to safe-guard our Guests


  • All our rooms are self-catering and with a shop on- site, guests do not necessarily need to use restaurants 
  • Room service is available for in room dining 
  • Guests can opt to not receive housekeeping and we can prepare fresh linen/towels. 
  • Use of viricidal chemicals certified against COVID-19 used when cleaning rooms and public areas.  
  • Action plan for person who may become infected during their stay include a self-isolation strategy 
  • All staff provided with and trained on the use of personal protection equipment:  Gloves – Disposable gowns – Closed shoes – facial protection  impermeable aprons. 



  • Safe distancing between front desk and our Guests 
  • Masks/visors for all staff at reception 
  • Minimal contact with our pre-registration service 
  • Regular cleaning of reception area 
  • Reception staff trained to handle any suspected COVID-19 case 
  • Information from the Health Authority available at reception


Public areas and lifts 

  • Frequent sanitization of public bathrooms 
  • Sanitizers available on entry to all outlets and around the property
  • Paper towelsbins & Sanitizer are available in all public bathrooms 
  • Use of viricidal chemicals certified against COVID-19 when cleaning public areas
  • Adequate ventilation systems in all areas where people congregate 
  • Signage advising Guests on the use of lifts 


 Outlets, Kitchen and Dining 

  • Proper Distancing of tables As per local guidelines 
  • Contact surfaces/counters/food preparation surfaces cleaned before and after use 
  • High touch areas cleaned/disinfected hourly 
  • Limited number of persons in each outlet 
  • Buffet is suspended 
  • Breakfast served plated 
  • Outdoor options for dining 
  • Contact tracing for diners 
  • All cooling/heating appliances sanitized 


Pools and sun terraces.  

  • Monitoring of pool chlorination frequently 
  • Sunbeds and tables cleaned thoroughly before and after use 
  • Sun beds pre-booked to ensure organized set-up 
  • Social distancing between sun loungers 



  • Masks to be worn for in person purchasing 
  • Purchases also available through online/phone orders  
  • Contactless payments 
  • Impervious screens installed 
  • Managed entry (while also avoiding crowding outside) 
  • Physical distancing both inside and outside the premises 
  • Pick up of orders outside of premises 
  • Delivery of orders to rooms 



  • All staff temperaturemonitored daily 
  • Policy on going/staying home if they feel ill 
  • Regular use of sanitizer & protective clothing where appropriate 
  • All Staff trained on new procedures 



  • Provision of sanitizers & wipes at outlets/public areas for use by guests 
  • New measures to reduce face-to-face contact between staff and guests 
  • Restrictions on the number of guests in shared spaces unless they are part of the same family/group 
  • Information available to our guests on hotel’s procedures relating to COVID-19 
  • Guests have the option to forego Housekeeping services  


New Health and Safety measures to safe-guard our Guests - Luna Hotel