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Frequently Asked Questions FAQ’s

Hotel Related Questions

Q: What time is Check-In?
A: Check-Is is at 15:00hrs. If your room is ready beforehand, we will happily give you the keys earlier.
Q: What time is Check-Out?
A: Check-out time is at 11am, you may be able to retain your room for a later check out time at a charge depending on availability. Contact Reception the day before to inquire about retaining your room. If late check out is not possible, you can put your luggage in our Luggage Room and use our courtesy showers. You can still enjoy the hotel amenities, such as the pools and bars while waiting to go to the airport.
Q: What do I need in order to check-in?
A: When checking-in at the hotel, you will be asked to provide a valid Identity document which can be either an ID card or Passport. You will also be asked to provide a credit card for Security purposes. This is a normal security procedure whereby a pre-authorisation is carried out and a temporary hold of funds is made upon the card presented. With a pre-authorisation the hotel is NOT charging your credit card but is enabling a security guarantee only. Kindly note that the credit card you present should match the card that was used when your booking was made.
Q: Are hairdryers, iron and ironing board available?
A: You can request a hairdryer from Reception. As for the iron and ironing board, those can be requested at Reception also and Housekeeping will deliver direct to your room.
Q: Do you provide beach towels?
A: Yes, you can hire a beach towel from us against a small fee from Reception.
Q: When are the rooms cleaned?
A: When booking Direct Rooms are cleaned daily. However when booking through third parties Rooms are cleaned on the 4th day from arrival and towels are changed every other day.
Q: Are rooms Air-conditioned?
A: Air-conditioning is included in all rooms.
Q: Where is the nearest ATM?
A: The nearest ATM is available on the premises; the ATM is located at the front of the hotel.
Q: What time is Breakfast?
A: Breakfast is served from 08:00 – 10:00
Q: What time is Dinner?
A: Dinner is served from 18:30-21:30.
Q: Can I have Lunch at Luna?
A: Yes of course. An all-day menu is available at our bars and restaurants.
Q: Does the hotel provide free Wi-Fi?
A: Yes, free Wi-Fi is available through out the property for our guests.
Q: What hours is the Reception desk open?
A: The Reception desk is open 24 hours a day.
Q: CREDIT CARD: I already paid for my stay, why am I asked to provide a credit card at Check-In?
A: Providing a credit card at check-in allows us to register you into our system, opens a credit account on your room and serves security purposes. Once registered you may charge items to your room such as food and drinks and pay for them later. When hiring items that require a deposit (such as hairdryers) you will not be asked to leave a deposit. The card’s details are encrypted into our system, and no charge will be taken without prior authorization. Upon Check-Out, the card’s details are deleted from the system. If a credit card is not provided upon check-in, the room’s credit is blocked and all transactions will have to be paid as they occur.
Q: When will the Pre-Authorization be returned? (Security deposit)
A: On Check-In a Preauthorization of your card is required. This blocks an amount from your card to cover any pending bills or damages to your apartment during your stay. It is important to note that the funds are never taken from your card, they are simply put on hold. 24 hours after check out, we process a release of this hold. Once we release or cancel this preauthorization it is up to the card issuer or bank to unblock the funds. This normally takes approximately 7-14 working days, however certain banks/card issuers can take as much as 4-6 weeks to unblock these funds. If the hold is still visible on your account we can provide you proof that we released the funds, so that you can contact your card issuer / bank to release the hold. You may contact us on reservations@lhcmalta.com.
Q: What services are offered at Reception?
A: We are here first and foremost to help our guests and providing information. We also offer the following services; foreign currency exchange, safe hire, toasters, hairdryers, adapters, printing & beach towel hire. Bookings for Tours and Excursions are also available at the Reception desk.
Q: I’m going out for the day; can I leave my room key card at reception?
A: No, for security reasons we do not hold key cards at reception.
Q: Where is the Mini Market located?
A: It’s located downstairs and accessed through the glass door to the left of Reception. It is right next to the Dive Centre and is open seven days a week from 7.30am – 6pm Monday to Saturday, and from 7am -10am on Sundays.
Q: Do you have an area on the beach, how do I get there?
A: We have partnered up with the San Remo Beach Club. Just 5 minutes’ walk away from Luna; look out for our flag and the blue and white striped umbrellas. (Free Tea and Coffee to our guests using their sunbeds)
Q: How far is Luna from Mellieha Village Centre?
A: The town centre can be seen from the hotel (the Church). You can walk there, but it is up quite a steep hill and will take roughly 15-20 minutes. Otherwise, you can take any bus going up the hill for two stops.
Q: Which are the best beaches in Malta and how can I get to them?
A: Mellieha Bay - 5 minutes away from the hotel by foot. Golden Bay - 20 minutes away by bus Paradise Bay – 10 minutes away by bus Armier Bay – 15 minutes away by bus Information regarding busses can be found from https://www.publictransport.com.mt/
Q: What is there to do in Mellieha
A: Apart from the different beaches in the area, just down the road from Luna is a selection of restaurants and bars. More can be found up in the village, where there is multiple clothes shops, traditional bakers, pharmacies and banks. Mellieha is well known for its Church and sanctuary a definite must to visit. One can find multiple hiking trails in the area.
Q: Do you offer excursions/Activities
A: Yes! We want all our guest to discover the beautiful archipielago and one of our star guest members will give you all the information for boat trips, inland tours, horse riding, scuba diving and also experience the island of sicily! and much more ...

Transport Related Questions

Q: How frequently do the buses run and where do the nearby buses go?
A: Bus service is very frequent from the two stops located near the hotel, and they go to the following destinations: Sliema/St Julians (every 30 minutes) Bugibba (every 30 minutes) Valletta (every 20 minutes) Airport
Q: How frequent are the ferries to Gozo?
A: The Gozo Ferry runs every 45 Minutes from 01:30hrs till 23:50hrs.
Q: What bus goes from the hotel to the Airport?
A: The X1 is the bus that goes from Luna to the airport; however it does not stop in any of the two bus stops located near the hotel. To access the X1, you must take any bus going to Mellieha Interchange stop and then transfer. You can also book a taxi from Reception.
Q: How far is the airport?
A: The aiport is 45 minutes away by car or taxi. Approximately 90 minutes by bus.
Q: Do you offer a shuttle service or private taxi ?
A: Of course! through our web site one can book a taxi payable to the driver upon arrival to the airport at very economical price, also we offer taxi service anywhere on the island of malta with booking through reception or one of our star guest team member.
Q: Do you have a Car Hire?
A: Yes , we have one of the best companies for rental car, giving you the freedom of discovering the whole island withouth worrying about bus time. You can book and take the car on the same day of the arrival, delivery directly in the hotel. Parking is not a problem in the area.
FAQ's Answers to all your questions about Luna Holiday Complex