Q: What time is Check-In?
A: Check-Is is at 15:00hrs. If your room is ready beforehand, we will happily give you the keys earlier.
Q: What time is Check-Out?
A: Check-out time is at 11am, you may be able to retain your room for a later check out time at a charge depending on availability. Contact Reception the day before to inquire about retaining your room. If late check out is not possible, you can put your luggage in our Luggage Room and use our courtesy showers. You can still enjoy the hotel amenities, such as the pools and bars while waiting to go to the airport.
Q: What do I need in order to check-in?
A: When checking-in at the hotel, you will be asked to provide a valid Identity document which can be either an ID card or Passport.
You will also be asked to provide a credit card for Security purposes. This is a normal security procedure whereby a pre-authorisation is carried out and a temporary hold of funds is made upon the card presented. With a pre-authorisation the hotel is NOT charging your credit card but is enabling a security guarantee only.
Kindly note that the credit card you present should match the card that was used when your booking was made.
Q: Are hairdryers, iron and ironing board available?
A: You can request a hairdryer from Reception. As for the iron and ironing board, those can be requested at Reception also and Housekeeping will deliver direct to your room.
Q: Do you provide beach towels?
A: Yes, you can hire a beach towel from us against a small fee from Reception.
Q: When are the rooms cleaned?
A: When booking Direct Rooms are cleaned daily. However when booking through third parties Rooms are cleaned on the 4th day from arrival and towels are changed every other day.
Q: Are rooms Air-conditioned?
A: Air-conditioning is included in all rooms, please ask the reception desk to activate this for you.
Q: Where is the nearest ATM?
A: The nearest ATM is available on the premises; the ATM is located at the front of the hotel.
Q: What time is Breakfast?
A: Breakfast is served from 07.30 – 10:00
Q: What time is Dinner?
A: Breakfast is served from 18:30-21:30.
Q: Can I have Lunch at Luna?
A: Yes of course. An all-day menu is available at our bars and restaurants.
Q: Does the hotel provide free Wi-Fi?
A: Yes, free Wi-Fi is accessibly in the lobby. Direct bookings benefit from free Wi-Fi around all property included in the room
Q: What hours is the Reception desk open?
A: The Reception desk is open 24 hours a day.
Q: CREDIT CARD: I already paid for my stay, why am I asked to provide a credit card at Check-In?
A: Providing a credit card at check-in allows us to register you into our system, opens a credit account on your room and serves security purposes. Once registered you may charge items to your room such as food and drinks and pay for them later. When hiring items that require a deposit (such as hairdryers) you will not be asked to leave a deposit. The card’s details are encrypted into our system, and no charge will be taken without prior authorization. Upon Check-Out, the card’s details are deleted from the system. If a credit card is not provided upon check-in, the room’s credit is blocked and all transactions will have to be paid as they occur.
Q: What services are offered at Reception?
A: We are here first and foremost to help our guests and providing information. We also offer the following services; foreign currency exchange, safe hire, toasters, hairdryers, adapters, printing, internet ticket sales, map sales, beach towel hire, souvenir sales, and jewellery sales. Bookings for Tours and Excursions are also available at the Reception desk.
Q: I’m going out for the day; can I leave my room key card at reception?
A: No, for security reasons we do not hold key cards at reception.
Q: Where is the Mini Market located?
A: It’s located downstairs and accessed through the glass door to the left of Reception. It is right next to the Dive Centre and is open seven days a week from 7.30am – 6pm Monday to Saturday, and from 7am -10am on Sundays.
Q: Do you have an area on the beach, how do I get there?
A: We have partnered up with the San Remo Beach Club. Just 5 minutes’ walk away from Luna; look out for our flag and the blue and white striped umbrellas. (Free Tea and Coffee to our guests using their sunbeds)
Q: How far is Luna from Mellieha Village Centre?
A: The town centre can be seen from the hotel (the Church). You can walk there, but it is up quite a steep hill and will take roughly 15-20 minutes. Otherwise, you can take any bus going up the hill for two stops.
Q: Which are the best beaches in Malta and how can I get to them?
A: Mellieha Bay - 5 minutes away from the hotel by foot.
Golden Bay - 20 minutes away by bus 101, 102.
Paradise Bay – 10 minutes away by bus 41, 42, 222, 221
Armier Bay – 15 minutes away by bus 37.
Q: What is there to do in Mellieha
A: Apart from the different beaches in the area, just down the road from Luna is a selection of restaurants and bars. More can be found up in the village, where there is multiple clothes shops, traditional bakers, pharmacies and banks. Mellieha is well known for its Church and sanctuary a definite must to visit. One can find multiple hiking trails in the area.
Q: Do you offer excursions/Activities
A: Yes! We want all our guest to discover the beautiful archipielago and one of our star guest members will give you all the information for boat trips, inland tours, horse riding, scuba diving and also experience the island of sicily! and much more ...